Understanding Dementia - Communication Skills (Competency Training) - 30 min

Welcome to the Communication Skills course of the Understanding Dementia series. This course has been designed to provide you with an understanding of the importance of verbal and non-verbal communication.

This course, 'Communication Skills', will cover:

• verbal and non-verbal communication
• active listening
• appropriate touching
• using symbolic language
• how communication can be affected by cultural differences, and
• links between communication and wellbeing.

A Certificate of Completion is issued on successful completion of the course and you are required to get an 80% pass mark to be deemed as understanding the content. It is recommended that training is conducted every 2 years to stay refreshed.