Refund Policy

1. Once accepted, purchases are binding and non-refundable outside of the 60-day money back guarantee.
2. The 60-day money back guarantee is applicable for a full refund anytime within 60 days of purchase for any online purchase made through our website (subject to point 4). Users must email with their request and a copy of their purchase receipt.
3. Refunds are not available for offline purchases via purchase order.
4. Refunds are not available once a certificate is issued or available for download.
5. Subscription purchases must give 30 days notice of cancellation.
6.  By purchasing through, you understand that whilst VOC Refresher training is delivered in conjunction with a registered training organisation (RTO), it is not nationally recognised and relies upon you previously obtaining a Statement of Attainment. Whilst many workplaces accept RTO issued VOC's, if unsure, it is up to you to make your own enquiries.
7. Face to face courses, including webinars, are excluded from the money back guarantee unless the provider cancels the course.
8. By purchasing through, you agree to our terms and conditions of purchase and refund policy.
Approved refunds are normally processed within 72 hours. Please do allow up to 5-7 business days for your refund to be returned to the account in which you originally purchased your training course.