Description

Welcome to Recognise and respond to crisis situations course. This course has been designed to provide you with the knowledge and skills required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. It applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.

About this course

Training Provider: OHS.com.au with AlertForce (RTO Code 91826)

Location: Online

Course length: Approx. 4 hours (awareness version)

Time: Self-paced

Certification / Accreditation: Certificate of Completion* 

CPD Points: Yes. 4 points as certificate of completion

Background - What is crisis?

A crisis refers to a very difficult or dangerous situation in which there is confusion, argument and suffering. A crisis is a time when a person's normal or usual daily activities are disrupted or are in distress. A crisis situation is not always a call to law enforcement. To be considered a crisis situation, a call must contain three elements:

1. - This situation should be stressful
2. - Intervention is possible at any time
3. - There is a time when an individual has difficulty coping with the situation. 

These three main characteristics are what distinguishes crisis from emergencies and problems. An emergency response can often be solved without intervention. Although the situation might seem to be a crisis, it can often be resolved without emergency personnel present. Emergencies can be sudden and require immediate medical attention or law enforcement. It is difficult to intervene quickly and it is rare that the person involved has been able to cope with the situation before. Crisis can occur at any time and every situation is different, so it is important to be flexible in your management and response.

Response personnel may be faced with crisis situations for many reasons. There are many types of crisis situations that can be considered to meet these three criteria. The process of responding to these situations will vary depending on the circumstances. Family crises and other life-threatening events such as suicides, natural disasters and financial disruptions are just a few of the many types of crisis that enforcement professionals need to respond to.

Aims and Objectives of this course

This course Recognise and respond to crisis situations (based on CHCCCS019) will help you earn the skills necessary to recognise and respond to signs indicating that there may be safety issues for people and consider indicators from direct and indirect communications that suggest the presence of safety issues.Our Recognise and respond to crisis situations course is based on the unit of competency of CHCCCS019. Whilst this course is not nationally recognised, it follows the learning outcomes and elements associated with that unit. The course contains1. Narrated e-learning learning resources online2. Online Assessment tasks 3. Ability to download your Certificate of Completion once assessment tasks are completed

What will you learn by completing the training course?

This course will include an understanding of awareness of the relevant legislation and your responsibilities in recognising and responding to crisis situations.Learning outcomes include:

1. Listen empathetically to details of current crisis situation
2. Affirm and strengthen links to safety and living
3. Provide structure and strategies for dealing with the immediate crisis through enabling thoughts and behaviours
4. Balance collaboration and direction according to the person’s current capacity for decision-making and coping
5. Identify and agree actions to reduce immediate danger and risk to others, including mobilisation of emergency assistance as required
6. Confirm that actions are legal, ethical, consistent with organisation policy and meet duty of care requirements
7. Seek advice or assistance from supervisor as required

How Is the Training Delivered?

Recognise and respond to crisis situations course is available online and completed in your own time. This Recognise and respond to crisis situations training course is based on the learning outcomes outlined above.The course is typically designed to be completed in a minimum of four hours.However, the exact length of the course may depend on your ability and prior knowledge around the subject.  As the training is delivered online, you are able to complete it at your own pace.

What Accreditation Will You Get?

After completing the Recognise and respond to crisis situations course, an assessment is conducted to determine if you have understood the information presented during the training course. If you pass this assessment, you receive a Certificate of Completion.

IMPORTANT NOTE whilst this course is based on the learning outcomes of the course provided, it is important to note that it is not a Nationally Recognised Statement of Attainment unless you opt for that option. Nationally Recognised training is only really required If you specifically require that unit of competency for a qualification or licence (typically this will require a practical component, further assessment and increased costs).

Is the course tax deductible?

Whilst you should get advice from your financial advisor to confirm, generally speaking further training and education related to advancing your career is 100% tax deductible.

Approx. run time: 4 hours