Description

Welcome to Manage employee relations course. This course has been designed to provide you with the knowledge and skills required to manage employee and industrial relations matters in an organisation. It involves developing and implementing employee and industrial relations policies and plans and managing conflict resolution negotiations.

It applies to those who are authorised to oversee industrial relations and manage conflict and grievances in an organisation. They will have a sound theoretical knowledge base in human resources management and industrial relations as well as current knowledge of industrial relations trends and legislation.

About this course

Training Provider: OHS.com.au with AlertForce (RTO Code 91826)

Location: Online

Course length: Approx. 4 hours (awareness version)

Time: Self-paced

Certification / Accreditation: Certificate of Completion* or Statement of Attainment depending on what is purchased

CPD Points: Yes. 4 points as certificate of completion or 5 points as Statement of Attainment.

Background – What are employee relations?

Human Resources is known to be responsible for creating and managing policies that affect employees' relationships with their employer and co-workers. Society For Human Resource Management estimates employee turnover can cost as high as 200% of an employee’s salary. Unhappy employees will more likely seek out a new job. This can lead to high costs for your company. There are many ways you can improve employee satisfaction and relations within your business.

Characteristics of Employee Relations

1. - Respect
2. - Communication
3. - Transparency
4. - Diversity, inclusion, equity, and belonging
5. - Leadership and supportive managers
6. - Training and development of employees

Aims and Objectives of this course

This course Manage employee relations (based on BSBWRK520) will help you earn the skills necessary to analyse strategic plans and operational plans to determine long term employee relations in accordance with organisational objectives.

Our Manage employee relations course is based on the unit of competency of BSBWRK520. Whilst this course is not nationally recognised, it follows the learning outcomes and elements associated with that unit. The course contains

1. Narrated e-learning learning resources online
2. Online Assessment tasks
3. Ability to download your Certificate of Completion once assessment tasks are completed

What will you learn by completing the training course?

This course will include an understanding of awareness of the relevant legislation and your responsibilities in managing employee relations.

Learning outcomes include:

1. Analyse existing employee relations performance in relation to workforce objectives
2. Evaluate options in terms of cost-benefit, risk-analysis and current legislative requirements
3. Work with relevant internal stakeholders to develop industrial relations policies and plans
4. Identify the skills and knowledge needed by management and the workforce to effectively implement these strategies and policies
5. Develop an implementation plan and a contingency plan for the employee relations policies and strategies
6. Make arrangements for training and development for identified needs to support the employee relations plan
7. Undertake associated employee relations activities to reach agreement on changes required by the organisational policies or implementation plan
8. Document procedures for addressing grievances and conflict
9. Identify and communicate key procedures for addressing grievances and conflict to stakeholders
10. Review employee relations policies and plans to establish whether they are meeting their intended outcomes
11. Develop and deliver training to individuals in conflict-management techniques and procedures
12. Identify, and where possible alleviate or eliminate, sources of conflict or grievance according to legal requirements
13. Evaluate documentation and other information sources to clarify issues in dispute and ensure completeness, balance and relevance
14. Obtain expert or specialist advice and/or refer to precedents, if required
15. Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes
16. Advocate the organisation’s position in negotiation with the view to reaching a resolution that aligns to organisational objectives
17. Document, and if necessary certify, the agreed outcomes with the relevant jurisdiction
18. Take remedial action where groups or individuals fail to abide by agreements

How Is the Training Delivered?

Manage employee relations course is available online and completed in your own time. This Manage employee relations training course is based on the learning outcomes outlined above.

The course is typically designed to be completed in a minimum of four hours. However, the exact length of the course may depend on your ability and prior knowledge around the subject.

As the training is delivered online, you are able to complete it at your own pace.

What Accreditation Will You Get?

After completing the Manage employee relations course, an assessment is conducted to determine if you have understood the information presented during the training course. If you pass this assessment, you receive a Certificate of Completion.

IMPORTANT NOTE whilst this course is based on the learning outcomes of the course provided, it is important to note that it is not a Nationally Recognised Statement of Attainment unless you opt for that option. Nationally Recognised training is only really required If you specifically require that unit of competency for a qualification or licence (typically this will require a practical component, further assessment and increased costs).

This course has been designed to comply with the best practices of national health and safety standards. Terminology has been chosen for clarity and ease of comprehension across jurisdictions.For example, ‘employer’ has been used to signify the broader term ‘PCBU’, while ‘WHS’ represents both work and occupational health and safety.

This training is not a substitute for professional legal advice. If you require further advice or information, please contact the health and safety regulator in your jurisdiction. A Certificate of Completion is issued on successful completion of the course and you are required to get an 80% pass mark to be deemed as understanding the content. It is recommended that training is conducted every 2 years to stay refreshed.

Is the course tax deductible?

Whilst you should get advice from your financial advisor to confirm, generally speaking further training and education related to advancing your career is 100% tax deductible.

Approx. run time: 4 hours