Description

Welcome to Maintain business to business relationships course. This course has been designed to provide you with the knowledge and skills required to develop and maintain relationships with business customers by identifying customer needs and improving outcomes.

It applies to individuals working in customer service roles in a diverse range of wholesale businesses. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.

About this course

Training Provider: OHS.com.au with AlertForce (RTO Code 91826)

Location: Online

Course length: Approx. 4 hours (awareness version)

Time: Self-paced

Certification / Accreditation: Certificate of Completion* or Statement of Attainment depending on what is purchased

CPD Points: Yes. 4 points as certificate of completion or 5 points as Statement of Attainment.

Background - What is Business to Business (B2B)?

Business to Business also known as B2B is a type of transaction between businesses. It involves a manufacturer and wholesaler or a wholesaler with a retailer. A business-to-business transaction is one that takes place between two companies and not between an individual consumer and a company. Business-to-business stands in contrast to business-to-consumer (B2C) and business-to-government (B2G) transactions.

In a typical supply chains, business-to-business transactions are common. Companies purchase components and products for their manufacturing processes. The finished products can then be sold to consumers via business-to consumer transactions.

Business-to-business is a way for employees of different companies to connect, such as via social media. This is a type of communication between employees of different companies called B2B communication. To be successful in business-to-business transactions, you need to plan. These transactions depend on the company's account managers to build client relationships. For successful transactions to occur, business-to-business relationships need to be nurtured. This is usually done through professional interactions before sales.

Businesses can also use traditional marketing techniques to connect with their clients. This is possible because trade publications offer businesses the opportunity to advertise both online and in print. Exposure at trade shows and conferences can help increase awareness about the services and products offered by a business to other businesses.

Aims and Objectives of this course

This course Maintain business to business relationships (based on SIRXCEG005) will help you earn the skills necessary to confirm relevant contact personnel for each business or account customer and document and maintain currency of contact details.

Our Maintain business to business relationships course is based on the unit of competency of SIRXCEG005. Whilst this course is not nationally recognized, it follows the learning outcomes and elements associated with that unit. The course contains

1. Narrated e-learning learning resources online
2. Online Assessment tasks
3. Ability to download your Certificate of Completion once assessment tasks are completed

What will you learn by completing the training course?

This course will include an understanding of awareness of the relevant legislation and your responsibilities in maintaining business to business relationships.

Learning outcomes include:

1. Participate in, and contribute to, team activities to provide services to business customers.
2. Identify and build external relationships to improve supply chain efficiency.
3. Maintain business customer contact according to organisational policies and procedures.
4. Confirm the mechanisms to identify business customer needs.
5. Consult relevant customer contacts to review their business needs.
6. Review current business and promotional activities, and determine future needs for individual customers.
7. Outline and confirm trading terms for specific business customers.
8. Confirm and apply organisational pricing policies and procedures.
9. Process information about business using the latest forecasts of current and future trends.
10. Report, promote and advocate for the needs of business customers and end consumers within the organisation.
11. Identify and use quality assurance and compliance procedures to qualify and quantify business customer needs.
12. Identify and discuss ideas about improving sales service and performance with colleagues and customers
13. Ensure the standards of quality required to meet business customer service needs and expectations are met.
14. Recognise deficiencies in service provided to business customers and rectify to customer satisfaction in line with own level of responsibility.
15. Anticipate future needs of business customers and plan and document activities accordingly.
16. Provide regular, effective and targeted feedback to business customers regarding services and the value that is provided.

How Is the Training Delivered?

Maintain business to business relationships course is available online and completed in your own time. This Maintain business to business relationships training course is based on the learning outcomes outlined above.

The course is typically designed to be completed in a minimum of four hours. However, the exact length of the course may depend on your ability and prior knowledge around the subject.

As the training is delivered online, you are able to complete it at your own pace.

What Accreditation Will You Get?

After completing the Maintain business to business relationships course, an assessment is conducted to determine if you have understood the information presented during the training course. If you pass this assessment, you receive a Certificate of Completion.

IMPORTANT NOTE whilst this course is based on the learning outcomes of the course provided, it is important to note that it is not a Nationally Recognised Statement of Attainment unless you opt for that option. Nationally Recognised training is only really required If you specifically require that unit of competency for a qualification or licence (typically this will require a practical component, further assessment and increased costs).

This course has been designed to comply with the best practices of national health and safety standards. Terminology has been chosen for clarity and ease of comprehension across jurisdictions. For example, ‘employer’ has been used to signify the broader term ‘PCBU’, while ‘WHS’ represents both work and occupational health and safety.

This training is not a substitute for professional legal advice. If you require further advice or information, please contact the health and safety regulator in your jurisdiction. A Certificate of Completion is issued on successful completion of the course and you are required to get an 80% pass mark to be deemed as understanding the content. It is recommended that training is conducted every 2 years to stay refreshed.

Is the course tax deductible?

Whilst you should get advice from your financial advisor to confirm, generally speaking further training and education related to advancing your career is 100% tax deductible.

Approx. run time: 4 hours