Description

Welcome to Engage in workplace communication course. This course has been designed to provide you with the knowledge and skills required to communicate (through written, oral and nonverbal form) in the workplace within an industry.

It applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others.

About this course

Training Provider: OHS.com.au with AlertForce (RTO Code 91826)

Location: Online

Course length: Approx. 4 hours (awareness version)

Time: Self-paced

Certification / Accreditation: Certificate of Completion* or Statement of Attainment depending on what is purchased

CPD Points: Yes. 4 points as certificate of completion or 5 points as Statement of Attainment.

Background – How to engage effectively in a workplace?

Communication with colleagues is an essential part of any business. Effective communication is key to ensuring that your coworkers comprehend what you're saying. Poor communication can lead to conflict, confusion, and inaccuracy or incomplete results.

1. - Avoid being condescending or indecisive. Be clear and concise. Use a calm and respectful tone to communicate your points.
2. - Your body language is dangerous! Your colleagues may feel uncomfortable if you use aggressive or intimidating body language.
3. - Don't interrupt. Before responding, listen carefully to the comments of your colleagues. Instead of dismissing a colleague's contribution, always consider it.
4. - Regularly ask for confirmation to ensure that you understand what your colleagues are hearing. Ask questions if you're listening to another person.
5. - Avoid displaying a negative attitude or using a hostile tone of voice.

Aims and Objectives of this course

This course Engage in workplace communication (based on BSBXCM301) will help you earn the skills necessary to establish audience and purpose of workplace communication and to identify information needs and communication requirements of intended recipients of workplace communication.

Our Engage in workplace communication course is based on the unit of competency of BSBXCM301. Whilst this course is not nationally recognised, it follows the learning outcomes and elements associated with that unit. The course contains

1. Narrated e-learning learning resources online
2. Online Assessment tasks
3. Ability to download your Certificate of Completion once assessment tasks are completed

What will you learn by completing the training course?

This course will include an understanding of awareness of the relevant legislation and your responsibilities in engaging in workplace communication.

Learning outcomes include:

1. Establish methods of communication available to convey message or information based on work context
2. Select appropriate method(s) of communication to convey messages or information
3. Plan content of message or communication
4. Communicate message or information according to organisational requirements and in a manner that is respectful and clear in meaning
5. Adjust communication methods to enable effective communication with those from diverse backgrounds as required
6. Receive workplace information and instructions, and interpret and clarify as needed
7. Respond to communications according to requirements of the message
8. Identify and report any communication challenges to appropriate person
9. Clearly contribute ideas and information to workplace discussions
10. Support others to communicate in workplace discussions through courteous and professional behavior
11. Use active listening and questioning techniques to clarify issues in a group situation
12. Seek feedback from others on effectiveness of communication

How Is the Training Delivered?

Engage in workplace communication course is available online and completed in your own time. This Engage in workplace communication training course is based on the learning outcomes outlined above.

The course is typically designed to be completed in a minimum of four hours. However, the exact length of the course may depend on your ability and prior knowledge around the subject.

As the training is delivered online, you are able to complete it at your own pace.

What Accreditation Will You Get?

After completing the Engage in workplace communication course, an assessment is conducted to determine if you have understood the information presented during the training course. If you pass this assessment, you receive a Certificate of Completion.

IMPORTANT NOTE whilst this course is based on the learning outcomes of the course provided, it is important to note that it is not a Nationally Recognised Statement of Attainment unless you opt for that option. Nationally Recognised training is only really required If you specifically require that unit of competency for a qualification or licence (typically this will require a practical component, further assessment and increased costs).

This course has been designed to comply with the best practices of national health and safety standards. Terminology has been chosen for clarity and ease of comprehension across jurisdictions. For example, ‘employer’ has been used to signify the broader term ‘PCBU’, while ‘WHS’ represents both work and occupational health and safety.

This training is not a substitute for professional legal advice. If you require further advice or information, please contact the health and safety regulator in your jurisdiction.

A Certificate of Completion is issued on successful completion of the course and you are required to get an 80% pass mark to be deemed as understanding the content. It is recommended that training is conducted every 2 years to stay refreshed.

Is the course tax deductible?

Whilst you should get advice from your financial advisor to confirm, generally speaking further training and education related to advancing your career is 100% tax deductible.

Approx. run time: 4 hours