Description

Welcome to Communicate in the Workplace Course. This course has been designed to provide you with the knowledge and skills required to communicate in the workplace in the resources and infrastructure industries and other industries with relevant work practices and procedures.

It applies to those working in operational roles. They generally work under supervision to undertake a prescribed range of functions involving known routines and procedures and take some responsibility for the quality of own work outcomes.

About this course

Training Provider: OHS.com.au with AlertForce (RTO Code 91826)

Location: Online

Course length: Approx. 4 hours (awareness version)

Time: Self-paced

Certification / Accreditation: Certificate of Completion* or Statement of Attainment depending on what is purchased

CPD Points: Yes. 4 points as certificate of completion or 5 points as Statement of Attainment.

Background - What is workplace communication?

Workplace communication refers to the exchange of information and ideas between individuals or groups within an organisation. It can include e-mails and videoconferencing as well as text messages and calls. Effective communication can strengthen employee cooperation, avoid missing deadlines and prevent any activity that could negatively impact the company. Communication gaps can lead to confusion, wasted time and reduced productivity. Managers and employees at lower levels must communicate clearly and effectively verbally and non-verbally to reach specific business goals.

Communication with clients is also crucial to the success of any company and its development. Nonverbal communication is also important to consider when communicating. The way a person communicates a message can have a significant impact. Effective workplace communication requires that employees are aware of their diverse backgrounds.

While diversity can be a positive thing, it can also lead to communication problems. Problems arise when coworkers' cultural backgrounds lead them to think differently from one another. Knowing intercultural communication at the workplace and how to treat others without offending can be hugely beneficial to the company.

Different people learn information in different ways. The communication method must be clear, concise, and specific in order to ensure that everyone understands the information. When presenting vital information, using pictures can aid understanding. Communication will be easier if there is trust within the organization. To create a stress-free environment, coworkers must establish trust relationships. All messages should be sent and received without any alterations. Bullying, taking credit of someone else's work, and freeriding are not acceptable ways to build healthy workplace relationships. These behaviors can lead to toxic relationships and a decrease in productivity.

Communication in the workplace is largely determined by the content. The recipient must be able to comprehend the information. Too much detail can bore someone, while too little detail will make it difficult for them to understand. Jargon is not recommended for workplace communication. Making information easy to digest by condensing large amounts of information into short, memorable chunks will help readers stay engaged. Emails or posts that are short can help keep communication concise and encourage more engagement.

Aims and Objectives of this course

This course Communicate in the workplace (based on RIICOM201E) will help you earn the skills necessary to obtain, interpret and confirm work requirements and access, interpret and apply documentation and procedures.

Our Communicate in the workplace course is based on the unit of competency of RIICOM201E. Whilst this course is not nationally recognized, it follows the learning outcomes and elements associated with that unit. The course contains

1. Narrated e-learning learning resources online
2. Online Assessment tasks
3. Ability to download your Certificate of Completion once assessment tasks are completed

What will you learn by completing the training course?

This course will include an understanding of awareness of the relevant legislation and your responsibilities in communicating in the workplace.

Learning outcomes include:

1. Identify and select the most appropriate method of communication
2. Use communication equipment and systems
3. Acknowledge and respond to communication
4. Pass on communications to others in a clear and concise manner
5. Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures
6. Identify and report faults in communication equipment
7. Speak clearly and listen carefully to promote understanding
8. Ask questions of the audience and confirm meaning of information
9. Maintain communication processes with others to assist flow of work activities
10. Use site approved signalling methods to convey information
11. Participate in discussion to obtain information and clarify meaning
12. Communicate cooperatively and effectively with others
13. Complete written documentation clearly, concisely and on time
14. Use approved documents according to workplace procedures
15. Pass on written information to others

How Is the Training Delivered?

Communicate in the workplace course is available online and completed in your own time. This Communicate in the workplace training course is based on the learning outcomes outlined above.

The course is typically designed to be completed in a minimum of four hours. However, the exact length of the course may depend on your ability and prior knowledge around the subject.

As the training is delivered online, you are able to complete it at your own pace.

What Accreditation Will You Get?

After completing the Communicate in the workplace course, an assessment is conducted to determine if you have understood the information presented during the training course. If you pass this assessment, you receive a Certificate of Completion.

IMPORTANT NOTE whilst this course is based on the learning outcomes of the course provided, it is important to note that it is not a Nationally Recognised Statement of Attainment unless you opt for that option. Nationally Recognised training is only really required If you specifically require that unit of competency for a qualification or licence (typically this will require a practical component, further assessment and increased costs).

This course has been designed to comply with the best practices of national health and safety standards. Terminology has been chosen for clarity and ease of comprehension across jurisdictions. For example, ‘employer’ has been used to signify the broader term ‘PCBU’, while ‘WHS’ represents both work and occupational health and safety.

This training is not a substitute for professional legal advice. If you require further advice or information, please contact the health and safety regulator in your jurisdiction. A Certificate of Completion is issued on successful completion of the course and you are required to get an 80% pass mark to be deemed as understanding the content. It is recommended that training is conducted every 2 years to stay refreshed.

Is the course tax deductible?

Whilst you should get advice from your financial advisor to confirm, generally speaking further training and education related to advancing your career is 100% tax deductible.

Approx. run time: 4 hours