Description

Welcome to Communicate and work in health or community services course. This course has been designed to provide you with the knowledge and skills required to communicate effectively with clients, colleagues, management and other industry providers.

It applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

About this course

Training Provider: OHS.com.au with AlertForce (RTO Code 91826)

Location: Online

Course length: Approx. 4 hours (awareness version)

Time: Self-paced

Certification / Accreditation: Certificate of Completion* 

CPD Points: Yes. 4 points as certificate of completion 

Background – How to communicate effectively?

Effective communication is something you can learn. Therefore, following these tips will help you improve your communication skills.

1. Listening - People want to feel heard. Instead of responding with your own words, listen and really pay attention to the other person. To avoid any misunderstandings, ask for clarification. The person who is speaking to you at that time should be the most important in your life. It is important to only have one conversation at once. Talk to one person at a time. You will let the other person know that you don't give your full attention.
2. Who are you speaking to? - When communicating with friends, it is fine to use informal language and acronyms. However, if you are texting or emailing your boss, "Hey," or "TTYL", or any other informal language should not be used in your message. It is not possible to assume the other person understands the meaning of an acronym. Different acronyms can mean different things to different people. Do you want to be misunderstood or confused? Communicators who are effective use acronyms to target their message according to the audience they are talking to. Keep this in mind when trying to convey your message.
3. Body language - This is crucial for video conferencing and face-to-face meetings. Open body language and a friendly appearance are important to make you seem more approachable. Do not cross your arms. Keep eye contact with the other person so they know you are paying attention.
4. Proper message conveying - Although spell and grammar checkers can be life-savers, they are not foolproof. To ensure that you are conveying the intended message, double-check what you write.
5. Short and precise - Be concise, but specific, in written and verbal communication. If you're responding to an email, ensure that you have read the entire message before you write your reply. You will soon learn to not ramble or provide too much information if you practice enough.
6. Make notes - Notes can be taken while you're talking to someone or in a meeting. Don't rely on your memory. To ensure that you fully understand the conversation, send a follow up email.
7. Be quick - You may find you have much to say and don't want to send an email. Instead, you can call the person. Although email is great, it can sometimes be easier to communicate your thoughts verbally.
8. Think then speak - Before you speak, pause and think before you speak. Pay attention to what and how you are saying it. This will help you avoid embarrassing situations.
9. Treat everyone with respect. Treat everyone with respect and don't talk down to others. Treat everyone as an equal.
10. Keep a positive attitude. Smile even when you're talking on the phone. Your positive attitude will show through in conversation and other people will notice it. People will respond positively if you smile often, and show a positive attitude.

Aims and Objectives of this course

This course Communicate and work in health or community services (based on CHCCOM005) will help you earn the skills necessary to use verbal and non-verbal communication to enhance understanding and demonstrate respect and communicate service information in a manner that is clear and easily understood.

Our Communicate and work in health or community services course is based on the unit of competency of CHCCOM005. Whilst this course is not nationally recognised, it follows the learning outcomes and elements associated with that unit. The course contains

1. Narrated e-learning learning resources online
2. Online Assessment tasks
3. Ability to download your Certificate of Completion once assessment tasks are completed

What will you learn by completing the training course?

This course will include an understanding of awareness of the relevant legislation and your responsibilities in communicating and working in health or community services.

Learning outcomes include:

1. Listen to requests, clarify meaning and respond appropriately
2. Exchange information clearly in a timely manner and within confidentiality procedures
3. Listen to, clarify and agree timeframes for carrying out workplace instructions
4. Identify lines of communication between organisation and other services
5. Use industry terminology correctly in verbal, written and digital communications
6. Follow communication protocols that apply to interactions with different people and lines of authority
7. Identify early signs of potentially complicated or difficult situations and report according to organisation procedures
8. Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques
9. Use communication skills to avoid, defuse and resolve conflict situations
10. Complete documentation according to legal requirement and organisation procedures
11. Read workplace documents relating to role and clarify understanding with supervisor
12. Complete written and electronic workplace documents to organisation standards
13. Follow organisation communication policies and procedures for using digital media
14. Use clear, accurate and objective language when documenting events
15. Contribute to identifying and voicing improvements in work practices
16. Promote and model changes to improved work practices and procedures in accordance with organisation requirements
17. Seek feedback and advice from appropriate people on areas for skill and knowledge development
18. Consult with manager regarding options for accessing skill development opportunities and initiate action

How Is the Training Delivered?

Communicate and work in health or community services course is available online and completed in your own time. This Communicate and work in health or community services training course is based on the learning outcomes outlined above.

The course is typically designed to be completed in a minimum of four hours. However, the exact length of the course may depend on your ability and prior knowledge around the subject.

As the training is delivered online, you are able to complete it at your own pace.

What Accreditation Will You Get?

After completing the Communicate and work in health or community services course, an assessment is conducted to determine if you have understood the information presented during the training course. If you pass this assessment, you receive a Certificate of Completion.

IMPORTANT NOTE whilst this course is based on the learning outcomes of the course provided, it is important to note that it is not a Nationally Recognised Statement of Attainment unless you opt for that option. Nationally Recognised training is only really required If you specifically require that unit of competency for a qualification or licence (typically this will require a practical component, further assessment and increased costs).

This course has been designed to comply with the best practices of national health and safety standards. Terminology has been chosen for clarity and ease of comprehension across jurisdictions. For example, ‘employer’ has been used to signify the broader term ‘PCBU’, while ‘WHS’ represents both work and occupational health and safety.

This training is not a substitute for professional legal advice. If you require further advice or information, please contact the health and safety regulator in your jurisdiction. A Certificate of Completion is issued on successful completion of the course and you are required to get an 80% pass mark to be deemed as understanding the content. It is recommended that training is conducted every 2 years to stay refreshed.

Is the course tax deductible?

Whilst you should get advice from your financial advisor to confirm, generally speaking further training and education related to advancing your career is 100% tax deductible.

Approx. run time: 4 hours