Description

Welcome to Apply communication strategies in the workplace course. This course has been designed to provide you with the knowledge and skills required to facilitate and apply communication strategies in the workplace within any industry.

About this course

Training Provider: OHS.com.au with AlertForce (RTO Code 91826)

Location: Online

Course length: Approx. 4 hours (awareness version)

Time: Self-paced

Certification / Accreditation: Certificate of Completion* or Statement of Attainment depending on what is purchased

CPD Points: Yes. 4 points as certificate of completion or 5 points as Statement of Attainment.

Background – What is a communication strategy?

A communication strategy is a plan a company creates to manage its communication efforts through multiple channels. Communication Strategies are all-encompassing. They cover every type of communication that a company might engage in. They can be small or large scale, targeted or broad-reaching. They are fundamentally about the importance of planning in business. To achieve complex goals, it is necessary to sit down with your brain trust to develop a strategy.

Multichannel communication is a complicated matter, so it's important that your company and its leaders take the time to develop a strategy. Effective communication strategies have many benefits. The most important is that they will make it easier to achieve your communication goals.

One-to-one communication strategies can be implemented by training managers of your company in interpersonal communication techniques. Professional management training is beneficial for all managers, especially those who are responsible for managing large teams. Collaboration is built on one-to-one meetings. It's important to put time and resources into improving the ability of your manager to lead them.

Communications strategies can be used to help you market and reach your customers on a bigger scale. To ensure your business' success, you must have a solid strategy for communicating with your customers. An effective communication strategy can increase productivity, foster innovation, and create a positive work environment.

Aims and Objectives of this course

This course Apply communication strategies in the workplace (based on BSBXCM401) will help you earn the skills necessary to identify work activities requiring communication and to establish communication requirements for identified work activities.

Our Apply communication strategies in the workplace course is based on the unit of competency of BSBXCM401. Whilst this course is not nationally recognised, it follows the learning outcomes and elements associated with that unit. The course contains

1. Narrated e-learning learning resources online
2. Online Assessment tasks
3. Ability to download your Certificate of Completion once assessment tasks are completed

What will you learn by completing the training course?

This course will include an understanding of awareness of the relevant legislation and your responsibilities in applying communication strategies in the workplace.

Learning outcomes include:

1. Identify communication roles for self and others to complete activity
2. Seek assistance or clarification regarding communication objectives as required
3. Select appropriate method of communicating information internally and externally based on organisational requirements
4. Use appropriate presentation methods to communicate information or instruction based on the requirements of audience
5. Use appropriate method of communication to communicate information or instruction based on the requirements of audience
6. Negotiate expected work requirements with others and clarify that instructions have been understood
7. Use interpersonal skills to build relationships with team members and clients and facilitate respectful interaction
8. Facilitate respectful communication amongst others, considering the needs of those from diverse backgrounds
9. Use problem solving and decision making skills to resolve any communication challenges
10. Obtain confirmation on outcomes of communication challenges to ensure issues have been resolved
11. Ensure all communication is consistent with legislative and organisational requirements
12. Provide performance feedback and additional support to others when required
13. Seek feedback and assistance from others to improve own communication techniques
14. Collate and report any important information and unresolved issues to relevant superiors

How Is the Training Delivered?

Apply communication strategies in the workplace course is available online and completed in your own time. This Apply communication strategies in the workplace training course is based on the learning outcomes outlined above.

The course is typically designed to be completed in a minimum of four hours. However, the exact length of the course may depend on your ability and prior knowledge around the subject.

As the training is delivered online, you are able to complete it at your own pace.

What Accreditation Will You Get?

After completing the Apply communication strategies in the workplace course, an assessment is conducted to determine if you have understood the information presented during the training course. If you pass this assessment, you receive a Certificate of Completion.

IMPORTANT NOTE whilst this course is based on the learning outcomes of the course provided, it is important to note that it is not a Nationally Recognised Statement of Attainment unless you opt for that option. Nationally Recognised training is only really required If you specifically require that unit of competency for a qualification or licence (typically this will require a practical component, further assessment and increased costs).

This course has been designed to comply with the best practices of national health and safety standards. Terminology has been chosen for clarity and ease of comprehension across jurisdictions. For example, ‘employer’ has been used to signify the broader term ‘PCBU’, while ‘WHS’ represents both work and occupational health and safety.

This training is not a substitute for professional legal advice. If you require further advice or information, please contact the health and safety regulator in your jurisdiction. A Certificate of Completion is issued on successful completion of the course and you are required to get an 80% pass mark to be deemed as understanding the content. It is recommended that training is conducted every 2 years to stay refreshed.

Is the course tax deductible?

Whilst you should get advice from your financial advisor to confirm, generally speaking further training and education related to advancing your career is 100% tax deductible.

Approx. run time: 4 hours