1300 307 445
Brendan: welcome to Episode 5 of the Australian Health and Safety Podcast. I’m Brendan Torazzi, the founder of OHS.com.au. We’re on a mission to build Australia’s first health and safety marketplace. Today, I’m here with Susan Whitla from AlertForce. How are you Sus?
Susan: I’m well. Thanks Brendan.
Brendan: great to have you on the show. I thought today we'll just talk a littl bit about what you do and what AlertForce does and how you got into health and safety. Tell us a little bit about your journey, how you arrived here.
Susan: a number of years back I was doing marketing contracting role with another firm. I just basically had a bit of extra time and was looking for a little extra income. I started AlertForce in a very basic marketing role as a sideline to my majoral and things just developed from there. I worked my way around AlertForce for a number of years and now basically run all of the training. My actual role now is basically oversee all of the private training for the company nationally as well as coming up with new ideas for training, management of our trainers and just overseeing all the general day to day aspects of the business.
Brendan: have you had much exposure to health and safety beforehand?
Susan: zero.
Brendan: surely because you were in the food business weren’t you?
Susan: yes but again on the marketing side. Marketing people dont really care about that side of the business so absolutely no contact WHS whatsoever.
Brendan: how have things changed for you over the last few years?
Susan: over the last few years we've sort of changed our business focus. We're really focused on having a business that is a very niche business, a number of just like really solid corporate clients who have continual like a lot of ongoing training requirements in WHS. We want to be that one RTO that can look after all training needs. I think that that has changed. Before I think we trained everywhere like we did a huge amount of training but I dont think we were as focused on client retention and just like repeat business. Now I think we run a much more streamlined business with particular clients as I said who have a lot of training needs. We’re really trying to provide be the one stop shop for training for our clients.
Brendan: tell me about some of the different places that you get to send trainers. What are the more sort of unusual requests that you have?
Susan: with the most interesting ones I think are more in the HSR actually not just HSR training. I think like that remote locations. Definitely last year we sent a trainer, he was in Gove in the Northern Territory and Arnhem Land for 10 days. He trained a group of around 20 indigenous people. They went through about five or six courses. The training actually was like in Arnhem Land and slept on a swag for seven nights of that training. They just find it extremely rewarding to be able to work with indigenous people as such and just like the whole experience. Another was recently we sent a trainer up to Papua New Guinea and he was there again for 10 days. That was interesting. We had to hire security to transport between the various training locations. Again, that was training indigenous people in Papua New Guinea. Many of them had literacy problems so their trainer actually designed his own slides so he could actually show these to the people he was training because they couldn’t understand our normal program which is all written content. Again, that kind of training is really rewarding.
Brendan: it's funny isn’t it? You’re delivering health and safety training and yet you almost have to assess the risk I guess on some of these places.
Susan: you do have to assess the risk, absolutely in that particular training in Papua New Guinea it was really touch and go as to whether we would send the trainer at that time because there was travel warning at that particular time for civil unrest in one of the locations where the trainer was going to.
Brendan: are these local companies or Australian government?
Susan: those particular ones are merely Australian government and also like state governments. We also deal with councils, local businesses as well.
Brendan: say with that PNG stuff is it the client that makes the ultimate call or is it AlertForce that make the call or is it a combination of both?
Susan: with that one it was probably a combined between us and the trainer as to whether that were to go ahead.
Brendan: obviously happy ending on that.
Susan: very happy ending and I tell you they loved that trainer. They just said, like the effort, training in these difficult situations and then also the effort that gets put in there, it's just very rewarding. The feedback from that client is just amazing.
Brendan: why do you think were these remote locations that companies would choose, not local companies just not the viability or what is the story behind that?
Susan: I think what it is it's that we basically have such a broad spectrum of things that we can train in particularly the job in Gove. I mean we put them through, there have to have been seven or eight courses that they did in that 10 day period. It’s easier obviously to have one training company who can come in and train on as many things as possible because it's very difficult to schedule training like a whole week or two, two week block. It’s very difficult for them to get all of their people together. They’ve also got to get them to turn up every day. I think it's just easier for them to do as much training as possible at one time.
Brendan: with a client like that what are they actually trying to achieve? Is it job outcomes?
Susan: in that particular case that is a little bit different that one. They’re a company in the Northern Territory who have a lot of building projects. The Northern Territory government it's all about jobs for indigenous people. It’s just about just getting them up to speed, getting the qualifications and then they go into programs of trainees for this particular company in the Northern Territory.
Brendan: it's kind of to upskill...
Susan: it's the upskilling and employment. Most of those people hadn’t worked at all. This was their opportunity to actually be able to gain employment.
Brendan: you've talked a little bit about the remote locations. Where do you see the bulk of the training taking place and what sort of things does AlertForce offer on a weekly basis I guess?
Susan: the bulk of our training would be Sydney, Brisbane and Melbourne. Weekly we offer all aspects of asbestos training in all of those locations. We also offer HSR training nationally. We have a large contract at the moment with a government department and that training goes on nationally. They’ll be training every week probably for the rest of the year all over Australia there. We also regularly have traffic control training going on. We have a bit of that lined up in the next month or so. Again, that is mainly in Sydney where we're doing the traffic control training.
Brendan: are you saying that clients are being proactive or do you think that it's still more reactive? What are some of the reasons why companies go for health and safety training?
Susan: I think it depends on the particular client. We deal with some clients particularly councils and they have looked at their entire workforce for the next year and they have already allocated for the next year who needs which training. When you're dealing with that they've got their whole year planned for training but then you have done to the other end of the spectrum this small business when they get a job and they quickly need to have everybody trained and it had to have been done yesterday. I think we're pretty flexible in that. 90% of the time we can accommodate last minute training requests like that. We get both ends of the spectrum sort of the reactional but then those who are planning in advance for their training.
Brendan: asbestos removal is kind of a curious one because I think the new course came in around 2013. Is there still much of a demand for it?
Susan: there is. I just think particularly in New South Wales, it is a city under constant construction and I do think that employers are really aware of asbestos related issues in construction industry. I think that employers now are far more proactive in the past. We’ve done a lot of asbestos training this year. It’s not necessarily people who work with asbestos. It just might be people who work in a building or just on a certain project and employers they just want their people to have like at least a basic awareness of what to do if you do come in to contact with asbestos just to have that general awareness because I mean we do see some large issues in the news so I do think from that we have like I said, a lot of employers they're far more responsible now in looking after their staff. I do think that the demand for asbestos training continues.
Brendan: asbestos is one of those silent killers in a way because if someone comes into contact with it it might be 20 to 30 years before they know. I’m thinking that maybe companies are thinking that they've got a duty of care under the WHS Act.
Susan: I do think so and particularly when we do see stories in the news about asbestos I do think it does trigger companies into action. They do have a duty of care as I said, just a minimum to provide that asbestos training for their staff. We’ve seen a lot of that this year.
Brendan: is there much correlation between when news articles come out and the level of work? I know there was a big blow up earlier in the year with one of the councils.
Susan: we did have a roll on effect from that council. I dont think, councils dont tend to do things very quickly. What I have seen from that which I think started at the end of last year we actually did a lot of training from that council and we did have a roll on effect to some others but I’m finding even now as we head towards the end of the year we're still getting a lot of inquiry from councils about asbestos training. I do think it's definitely on council's radar making sure that they have everyone training with the appropriate level of training.
Brendan: the wheel turn slowly but they definitely turn.
Susan: eventually.
Brendan: it's good to see that so many companies out there are doing the right thing and educating their staff. I guess education is key.
Susan: definitely.
Brendan: I’ve got a few more questions here for you Susan. Any sort of big issues or what are the sorts of things that you're getting feedback on the phone from people ringing in?
Susan: with our particular clients I dont think other than the councils I know that issue with the asbestos which has been going on all year I dont think that we have feedback on big issues and such. It’s just more about making sure that as I said they have got all their ducks in a row. They do have all of their staff trained.
Brendan: just keeping on top of it really.
Susan: keeping on top of it. I had one council who approached us like maybe just two months ago. This is in the opposite end of the spectrum. This is not a council who knows everybody’s training requirements for the next couple of years basically contacted and said, okay we think we need to put some people through a traffic course. We’ve organized the traffic course. There was another 20 for another course and then another 20 for another. All of these people were unexpired licenses. Then from there they went on and they realized that we also did asbestos training. Then they started to look at that. That has started to roll on again. That is at the other end of the spectrum where they're just like everyone’s qualifications are expired. Nobody has the right training and they just get into this big mess. We had to do loads of training to get them up to speed.
Brendan: chances are they might have been coming up for some kind of quality accreditation.
Susan: could be. I think maybe in that case they have a number of changes in their human resources department. The lady who had just taken over now just basically sat there and just went through everything to get every single person in the council up to speed. They definitely faced those issues.
Brendan: what would be the general best practice around how often people should get retrained? What are your thoughts on that?
Susan: with asbestos training there is no specific requirement in New South Wales however best practice states every three years. Things change out there and that is the guide is three years as best practice.
Brendan: I think in Victoria it's compulsory.
Susan: it's compulsory every two years in Victoria.
Brendan: it's actually quite confusing if you've got a national company. You really do need to get the right advice.
Susan: it is and I’m actually organizing some training today for a national company who we basically have retrained their guys in one state and then we're going to retrain them. They’ve just made their decision that they're just going to retrain everybody every two years because it is too confusing and it puts them into a risk area if they overlook for example Victoria where it is compulsory. They basically just decided that they will retrain nationally every two years. Again, it is best practice and it is such an issue as an employer they want to make sure that their staff do know.
Brendan: it really doesn’t make sense to have one part of your company upskill to a certain standard and then other sites around the country well we just won’t worry about them.
Susan: exactly, yes.
Brendan: that is good. It sounds like there is plenty of businesses out there being proactive really.
Susan: I think so absolutely and I have also noticed what is great in something that we do specifically back to this asbestos. We recently did some training for a very large company. They said they had a number of people in one state. This is just for the asbestos awareness. They’re building stuff. They look after buildings and properties but then they didn’t really have enough in the other states so then they're able to just purchase that course online. It isn’t quite as good I would say as like having an actual training on site but...
Brendan: at least they've got some level of education.
Susan: some level of education and that is just a fantastic thing for employees to be able to do as well to be able to assess people who can’t get to a course to at least be able to provide an online version.
Brendan: we're going to wrap it up now. We’ve got just a few personal questions for you. I’m not really meant to do this but could I ask how old you are?
Susan: not a day over 40.
Brendan: we'll accept that. What do you do to keep fit?
Susan: I used to be a fitness fanatic but this winter I really struggled and I’ve been very lazy. It’s now September so it will be back to daily walking. I’m lucky to live near the beach on Centennial Park. I’ll be on that coastal walk in Centennial Park every day from now.
Brendan: how many hours sleep do you get on average?
Susan: a lot, maybe 10 hours.
Brendan: 10 hours? That is amazing. That is very good. Do you have a bedtime?
Susan: yes, I do like mid-week, unless I get taken out by my girlfriends which does happen. I go to bed at about 9:30 midweek to keep fresh and weekends well that just all goes out the backdoor.
Brendan: you bank it during the week.
Susan: I bank it.
Brendan: what personal goals do you have in the next 12 months that you're looking to achieve?
Susan: the next 12 months is from work point of view to continue growing the business. I feel that we’re handling our current level of business really well. I sort of like to take that to the next level so that is sort of businesswise. Personally, next year I’m very happy with home arrangements and all that kinds of stuff so I’ve got a couple of good travel things lined up for the next 12 months. I’m pretty excited about that.
Brendan: that sounds like you've got a good balance happening there.
Susan: that is the plan.
Brendan: if the listeners want to learn a little bit more about what AlertForce do where can they find you?
Susan: basically they can call us in the office on 1-800-900-222 or have a look at our website AlertForce.com.au or they can email us training@AlertForce.com.au. That’s it.
Brendan: sounds like a few touch points there. Fantastic. All right Susan, thanks very much for coming in today.
Susan: thanks Brendan.
Courses relevant to this podcast include:
- The Health & Safety Training People
- 10675NAT Course in Asbestos Awareness Canberra
- 10830NAT Course in Crystalline Silica Exposure Prevention Canberra
TRANSCRIPT
Brendan Torazzi
This is an ohs.com.au production Welcome to episode five of the Australian Health and Safety Business Podcast. I'm Brendan Torazzi, the founder of nhs.com.au. And we're on a mission to build Australia's first health and safety marketplace. today. I'm here with Susan Whitlow from alert force.
Unknown Speaker
How is is I'm well, thanks, Brendan,
Brendan Torazzi
great to have you on the show. So I thought today, we'd just talk a little bit about what you do and what a workforce does, and how you got into health and safety. Tell us a little bit about your journey, how you arrived here.
Unknown Speaker
Okay. So, number of years back, I was doing marketing contracting role with another firm. And I just basically had a bit of extra time, and it was looking for a little extra income. So I started alert force, and a very basic marketing role as a sideline to my major role and things just developed from there. So worked my way around a lot of fours for a number of years. And now basically run all of the training. Yeah, so my actual role now is basically say, oversee all of the Private training for the company, nationally, as well as coming up with new ideas for training and management of our trainers, and just overseeing or the general day to day aspects of the business.
Brendan Torazzi
Okay, cool. And have you had much exposure to health and safety before? Zero? What surely in the because you're in the food business, won't you? Or
Unknown Speaker
yeah, but again, on the marketing side, so marketing, people don't really care about that side of the business? So no, absolutely no contact with WHS whatsoever?
Brendan Torazzi
Okay, and how things have things changed for you over the last few years?
Unknown Speaker
Over the last few years? Well, we we've sort of changed our business, like focus, we're really focused on having a business, it was very niche business, a number of like, just like really solid corporate clients who have continual like, a lot of ongoing training requirements in WHS, we want to be that, you know, that one RTO that can look after all training needs. So I think that that's changed with before, I think we were more, we trained everywhere, like we did a huge amount of training, but I don't think we were as focused on client retention. And, you know, and just like repeat business, so now I think we run a much more streamlined business with just a well, it says, you know, with its particular clients, as I said, you have like, a lot of training needs. So we're, you know, really trying to provide the be the one stop shop for training for our clients for Yeah.
Brendan Torazzi
Okay. And so tell me about some of the different places that you get to send trainers. Okay, what are the more sort of unusual?
Unknown Speaker
Well, the most interesting ones I think, are more in the HSR trouble, actually not just HSR training, I think like that. remote locations. Definitely. Last year, we sent a trainer he was in Gove in the Northern Territory, and Arnhem Land for 10 days. He trained a group of around 20 indigenous people, they went through about five or six courses, the train actually was like, in Arnhem Land and slept on a slag for you know, seven nights of that training, and like, they just find it extremely rewarding to be able to work with indigenous people as such, and, you know, just like the whole experience. Another one was, recently we had sent a trainer up to Papa New Guinea, and he was there again for 10 days. And that was interesting. We had to hire security, dog trips, transport, you know, between the various training locations, and again, you know, that was training indigenous people in Papua New Guinea, and many of them had literacy problems. So the train actually designed his own slides. So he could actually show these to the people he was training because they couldn't understand our normal program, which is all written content. So, again, you know, that kind of training is really, really rewarding.
Brendan Torazzi
You're delivering health and safety training, and yet, you almost have to, you know, take on, take out some, you know, assess the risks, I guess, well, you also vices, yeah,
Unknown Speaker
you do have to assess the risks. Absolutely. And you know, and that particular training Papa New Guinea, it was really touching go as to whether we would send the trainer or not at that time, because there was a travel warning at that particular time for civil unrest in one of the locations where the trainer was going to.
Brendan Torazzi
So those like local companies or Australian Government, look,
Unknown Speaker
we that those particular ones, mainly Australian government, and also like state governments. We also deal with like councils, local businesses, as well. So, yeah, so
Brendan Torazzi
so so with that png stuff, is it the client that makes the ultimate call? Or is it a workforce that makes the call? Or is it a combination of both?
Unknown Speaker
With that one? It was the look, it was probably a combined between us and the trainer, you know, as to whether that were to go ahead,
Brendan Torazzi
yeah, yeah, cool. One, obviously happy ending on that
Unknown Speaker
very happy ending. And I tell you, they love that trainer. They, you know, like, they just say like, the the effort that also like training in these difficult situations, and then also the effort that gets put in there. And, you know, like, they abs, it's just very rewarding. And the feedback from that client is just amazing. So,
Brendan Torazzi
so why do you think with these remote locations that companies would choose not a local company? Is that just not the availability or what what's the story behind that?
Unknown Speaker
I think what it is, it's that we basically have a such a broad spectrum of things that we can train in. So particularly the job in Gove, I mean, we put them through, they'll have to have been seven or eight different courses that they did in that 10 day period. So. So it's easier just obviously, to have one training company who can come in and trying on as many things as possible, because it's very difficult to schedule training like a, you know, a whole week or two, two week block, it's very difficult for them to get all of their people together. And they've also got to get them to turn up every day. So I think it's just easier for them to do as much training as possible at once at one time,
Brendan Torazzi
and what are the like, with a client like that? What are they actually trying to achieve? Is it job outcomes? Or?
Unknown Speaker
Well, in that particular case, that's a little bit different? That one, so there are a company in the Northern Territory who have a lot of building projects. And they basically, they that because they're Northern Territory, government, it's all about, you know, jobs for indigenous people. So it's just about like, getting them up to speed getting the qualifications, and then they go into programs of trainees for this particular company in the Northern Territory. Okay, cool.
Brendan Torazzi
So, so it's kind of to upskill, its upskill,
Unknown Speaker
upscaling and like unemployment, you know, like most of those people had had didn't, hadn't worked at all. So this was their opportunity to actually be able to gain employment.
Brendan Torazzi
So you've mentioned you've talked a little bit about the remote locations? What about where do you see sort of the bulk of training taking place, and what sort of things does look for software on a, on a weekly basis? Okay,
Unknown Speaker
so the bulk of our training would be Sydney, Brisbane, and Melbourne. And, you know, weekly, we offer all aspects of asbestos training in all of those locations. We also offer, you know, HSR training nationally. So, we have a large contract at the moment with a government department and that training goes on nationally, so there'll be training every week, probably for the rest of the year, all over Australia, there. And we also offer, we also regularly have county traffic track control training going on, we have a bit of that lined up in the next month or so. And again, that's mainly in Sydney, where we're doing the traffic control training.
Brendan Torazzi
So you're seeing that clients are being proactive, or do you think that it's still more reactive? What what are some of the reasons why companies go for health and safety training? I
Unknown Speaker
think it depends on the particular client. I mean, we deal with like some clients, particularly councils, and they look, they have looked at their entire workforce for the next year, and they've already allocated for the next year, who needs which training. So when you're dealing with that, I mean, it's just, you know, they've got their whole year planned for training, but then you have, you know, down to the other end of the spectrum with small business, who they get a job and they quickly need to have everybody trained, and it had to have been done yesterday. So and I think that where we've been we're pretty flexible in that we generate 80% Of what 90% Of the time, we can accommodate last minute training requests like that. So it really we get both ends of the spectrum, sort of the reactional but then those who are planning in advance for their training.
Brendan Torazzi
So asbestos removal is Have a curious one, because it's been I think the new cause came in around 2013. Is it still is there's so much of a demand for it.
Unknown Speaker
There is I just think with the, you know, particularly in New South Wales, like, you know, with, I mean, it is a city under constant construction. So, and I do think that employers are really aware of asbestos related issues in construction industry. So I think that ploy employers now are far more proactive in the past. We've done a lot of asbestos awareness training this year. So it's not necessarily people who work with asbestos, it might be just people who work in a building or just on a certain project and employers, they just want their people to have like, at least a basic awareness of, you know, what to do, if you do come into contact with asbestos or, you know, just to have like that general awareness, because, I mean, we do see some, you know, large issues in the news. And so I do think from that we have had a lot, like I said, a lot of employees, they're far more responsible now and looking after their staff. And, yeah, so I do think that the Yeah, the demand for asbestos training continues.
Brendan Torazzi
Yeah, I guess asbestos is one of those silent killers in a way, because it's absolutely. You know, if someone comes into contact with it, it might be 2030 years before they know. Absolutely. Why I'm thinking that maybe companies are thinking that they, you know, they've got a duty of care under the WHS act. And
Unknown Speaker
I do think that I do think so i and particularly when we do see stories in the news about asbestos, I do think it does trigger companies into action like that they do have a duty of care. And as I said, just as a minimum, just to provide that asbestos awareness, training for their staff, I think we've seen a lot of that this year.
Brendan Torazzi
And there's so much correlation between when news articles come out. And the level of work or I know, there was a big blow up earlier in the year with one of the Councils we
Unknown Speaker
did have a role on effect from that council. And I don't think I mean, councils don't tend to do things very quickly. But so what I have seen from that, which I think started at the end of last year, we actually tracked a lot of training for that council, and we did have a role on effect to some others. But I'm finding even now, as we head towards the end of the year, we're still getting a lot of inquiry from councils about asbestos training. And so I do think it is definitely on Council's radar, making sure that they have everyone trained with the appropriate level of training.
Brendan Torazzi
The wheels turn slowly, but they definitely turn eventually. Well, that's good, too. I mean, it's good to say that so many companies out there are doing the right thing and absolutely educating their staff, I guess education is key. Right? Definitely. Okay, excellent. Well, I've got a few more questions here for you, Susan. Any sort of big issues? Or what are the sorts? What are the sorts of things that you're, you know, you're getting feedback on on the phone from people ringing in that? Cheers a coli one. Pig issues,
Unknown Speaker
look, look with our with our particular clients. I don't think other than the council's and the that issue with the asbestos, which has been going on all year, I don't think that we have feedback as big issues as such, it's just more about, you know, making sure that they, as I said, you know, they they have got all the ducks in a row, they do have all of their staff trained.
Brendan Torazzi
You know, just keeping, keeping on top of it really
Unknown Speaker
keeping on top of it. You know, I mean, I had one counsel who approached us, you know, like, maybe just two months ago. And this isn't the opposite end of the spectrum. This is not a council, who knows everybody's required training requirements for the next couple of years. So basically contacted us and said, Okay, we think we need to put some people through a traffic course. So we organized the traffic course. And then there was another 20 for another traffic costs, and then another 20 for another. And all of these people were on expired. licenses. So and then from there, they went on, and they realized that we also did asbestos training. So then they started to look at that. And so that has started to roll on again, as well. So that's at the other end of the spectrum, where they're just like everyone's qualifications are expired. Yeah, nobody has the right training. So and then they just get into this big mess. And then we're like, do loads of training to get them up to speed. So yeah, so we do
Brendan Torazzi
sounds like they might have been coming up for some kind of, I don't know, quality accreditation or could be
Unknown Speaker
Oh, I think maybe in that case, I think they'd had a number of changes in their human resources department. Yeah. So and then the like the lady who's actually had taken over now it's just like, basically just sat there and just went through everything. To get every single person in the council up to speed, so they definitely face those issues, you know,
Brendan Torazzi
so what would be the general best practice around? How often people should get retrained? What are your thoughts?
Unknown Speaker
With asbestos training? There is no specific requirement in New South Wales, however, best practice states, you know, every three years, and really I mean, you know, like, if things change it out there and yeah, so, that is, you know, the guide is three years as best practice.
Brendan Torazzi
And then I think Victoria, they may, it's two years, yeah. It's actually quite confusing. If you've got a national company, it really do need to get the right advice. And it's
Unknown Speaker
quite well, I actually organizing some training today for a national company who we basically have retrained their guys in one state, and then we're going to retrain them, and they've just made the decision that they're just going to retrain everybody every three years, because it is too confusing. And then it puts them into a risk area, if they overlook, for example, Victoria, where it is compulsory, so they're basically just decided that they will retrain nationally, every T is so and again, it is best practice. And it is such an issue. You know, as an employer, they want to make sure that, you know, their staff do know,
Brendan Torazzi
and it really doesn't make sense to have one part of your company at a certain point, you know, upskill to a certain standard, and then the other states around the country, well, we just won't worry about them. So
Unknown Speaker
yeah, exactly. Yeah. Oh, that's
Brendan Torazzi
good. It sounds like there's plenty of businesses out there being pretty proactive, really?
Unknown Speaker
I think so. And I absolutely. And I've also noticed what's great, and something that we do, specifically back to this asbestos. So we recently did some training for a very large company. And, you know, so they had a number of people in one state, this is just for the asbestos awareness, just for some of their building staff who look after buildings and properties and, but then sort of like they didn't really have enough in the other states. So then they're able to just purchase that course online. So isn't quite as you know, it isn't quite as good, I would say, it's like having an actual trainer on site.
Brendan Torazzi
But at least they've got some level of education or your level
Unknown Speaker
of education, you know, which is nice. And that is just a fantastic thing for employees to be able to do as well, to be able to assess people who can't get to a course to at least to be able to provide an online version.
Brendan Torazzi
Yeah. Fantastic. All right. Well, we're going to wrap it up. Now. I've got just a few personal questions for you. Now, I'm not really meant to do this. But could I ask how old you are? Not a day over 40 Okeydoke. Well, except that what do you like to do to keep fit?
Unknown Speaker
Well, this is a I'm not used to be a fitness fanatic. But this winter, I very struggled. So and I've been very lazy. So it's now September, so it will be back to daily walking. I'm lucky enough to live near the beach and Centennial Park. So I'll be on that coastal walk in Centennial Park every day from now
Brendan Torazzi
on. Well, how many hours slept? You get on average?
Unknown Speaker
I like about maybe 10 hours? 10 hours. That's amazing. I love sleep.
Brendan Torazzi
That is very very good. So do you have a bedtime or
Unknown Speaker
mid? Yeah, I do like midweek unless I get taken up by my girlfriends which is does happen. I like to go to bed about 930. Yeah, midweek like to like keep fresh. And yeah, and weekends. Well, that just all goes out the back door.
Brendan Torazzi
Yep. Yep. You bank it during the week in my bank it awesome. What personal goals do you have in the next 12 months?
Unknown Speaker
The next 12 months is you know, like from work point of view, like to continue growing the business at you know, but maybe in. I mean, I feel that we're handling our current level of business really, really well. So it's sort of like to take that to the next level. So that's like sort of business wise. And then personally, yeah, next year. Very happy with home arrangements, all of that kind of stuff. So yeah, I've got a couple of like good travel things in my Yeah, lined up for the next 12 months. So pretty excited.
Brendan Torazzi
Sounds like you've got a good balance happening there
Unknown Speaker
is that is the plan. Okay,
Brendan Torazzi
so if the listeners want to learn a little bit more about what alert force to where can they find you?
Unknown Speaker
Okay, so basically, they can call us in the office on one 800 900 Triple two, or send through have a look at our our website, which is alert force.com.au or they can email us to training alert force.com.au
Brendan Torazzi
Or yeah, so that's it sounds like a few touch points there. Fantastic. Absolutely. All right, Susan, thanks very much for coming in today. Thanks Brenda.
Unknown Speaker
It