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Competition and consumer law online

Competition and Consumer Law - Dealing with Consumers (Awareness Training) - 65 min

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Welcome to the Dealing with Consumers Part 1 course. This course has been designed to provide you with an understanding of the Australian Consumer Law (ACL) and how it provides consumer protection.

The Dealing with Consumers Part 1 course is part of the Competition and Consumer Law suite of courses, which also includes:

  • Competition and Consumer Law: An Introduction
  • Competition and Consumer Law: Dealing with Consumers Part 2, and
  • Competition and Consumer Law: Dealing with Other Businesses.

After completing this course, you will have an understanding of:

  • consumer protection in the Australian Consumer Law (ACL)
  • prohibited, misleading and deceptive conduct in section 18 of the ACL
  • remedies for a breach of section 18
  • false or misleading representations
  • false or misleading statements, and
  • remedies for breaches of the ACL.

          A Certificate of Completion is issued on successful completion of the course and you are required to get an 80% pass mark to be deemed as understanding the content. It is recommended that training is conducted every 2 years to stay refreshed.