Competition and Consumer Law - Dealing with Consumers (Awareness Training) - 65 min

Welcome to the Dealing with Consumers Part 1 course. This course has been designed to provide you with an understanding of the Australian Consumer Law (ACL) and how it provides consumer protection.

The Dealing with Consumers Part 1 course is part of the Competition and Consumer Law suite of courses, which also includes:

• Competition and Consumer Law: An Introduction
• Competition and Consumer Law: Dealing with Consumers Part 2, and
• Competition and Consumer Law: Dealing with Other Businesses.

After completing this course, you will have an understanding of:

• consumer protection in the Australian Consumer Law (ACL)
• prohibited, misleading and deceptive conduct in section 18 of the ACL
• remedies for a breach of section 18
• false or misleading representations
• false or misleading statements, and
• remedies for breaches of the ACL.

A Certificate of Completion is issued on successful completion of the course and you are required to get an 80% pass mark to be deemed as understanding the content. It is recommended that training is conducted every 2 years to stay refreshed.